Shipping policy
Shipping Rates
Free UK Shipping (2-3 working days) on all orders over £100
Free EU Shipping (3-4 working days) on all orders over €200
| Destination | Delivery Time | Cost | Carrier |
|---|---|---|---|
| United Kingdom (Inc NI & Scottish Highlands) |
|
£5.45 | Royal Mail |
| United Kingdom (Inc NI, & Scottish Highlands) | 2-3 working days | £4.35 | Royal Mail |
| Channel Islands | Next working day | £5.00 | Royal Mail |
| Channel Islands | 2-3 working days | £4.00 |
Royal Mail |
|
Denmark, France, Germany, Ireland, Monaco
|
3-4 working days | £10.10 | Royal Mail |
| Other EU States | 3-4 working days | £10.25 | Royal Mail |
| Non-EU Europe | 3-5 working days | £11.00 | Royal Mail |
Currently we do not deliver to countries outside of Europe.
ALL DELIVERIES ARE CARBON NEUTRAL
Royal Mail Tracked 24
- Next business day delivery service.
- Fully trackable and insured.
Royal Mail Tracked 48
- Tracked to delivery point
- Aims to deliver in two to three working days
Non UK Delivery
- Europe delivery aim: 3-5 working days (Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days)
- Fully tracked to delivery point
For Channel Islands, see Royal Mail Tracked 24, or Royal Mail Tracked 48.
Do you deliver to my country?
We deliver to all European countries.
How long does delivery take?
If your order was made prior to 1pm, Monday to Friday, it will be sent that day*; otherwise your order may be sent out on the next business day. It will arrive the following business day. We will send you an email to let you know exactly how and at what time your order was despatched, including tracking number.
International delivery times vary, Europe is generally 3-5 working days from date of despatch.
*same day despatch not always possible during sale periods, but we will always try our best – let us know if it’s vital.
Can I track my parcel?
All orders shipped are trackable. Our courier will email you tracking details as soon as the parcel has been collected.
Do I have to have my order delivered to my billing address?
We provide the option to ship orders made through our website to a different address from the one at which your card is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.
Can I change the delivery address after I have placed my order?
Probably. Only if we haven't posted your order. If you have made a mistake with your delivery details then contact hi@squareco.co.uk immediately and we will update them if we can. If the order has already left our office then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.
I want to send an item back without using the free returns label, where should I send it?
Our returns address is - Squareco, Four Oaks, Kelstedge Lane, Ashover, Derbyshire, S45 0HP, United Kingdom.
Why have I been asked for additional information?
We occasionally carry out security checks on orders. There are many reasons why we choose to do this and we have a policy of making random spot checks. If you have been asked to supply additional information please be aware that we cannot begin the dispatch process until the information is received. We use the utmost discretion and security with any information we receive.
What happens if I’m not home when my order is due to be delivered?
Royal Mail will either attempt to redeliver the following day or supply a card to arrange a collection from your local depot.
Can someone else sign for my delivery?
Yes they can. Squareco Limited accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.
Will I have to pay customs and import charges?
Maybe. Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that this is the reason customers outside the European Economic Area receive a 20% VAT discount.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
Can you mark the parcel as a “gift” or declare a lower value for my order so I don’t have to pay customs charges?
Unfortunately we cannot as this is against the law. Random spot checks are common, and we are responsible if we are caught mis-declaring our exports.
I have been contacted for further information for by country customs department?
Each country will have their own goods import procedures and these can vary across countries. If you have an order stuck in customs, please contact hi@squareco.co.uk quoting your order number and we will help you resolve the matter as fast as possible.
Why hasn’t my order arrived yet?
International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from you receiving your despatch email then please contact hi@squareco.co.uk and we will investigate for you.
Check first that you haven’t been left a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post. Don’t worry, all shipments are fully insured and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.
Generally we need to wait 10 days from dispatch to begin this investigating missing parcels.
Do you deliver to PO BOX addresses?
No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.